Claim Phone Numbers for Various Companies

Claims are often served by third party administrators (TPAs) and the field is constantly changing. Sometimes, for instance, worksite cases are managed by a TPA, but policies bought on the open-market are not. I have also seen it break down by vintage: older policies farmed out to TPAs while newer ones are kept in-house. Feel free to try the phone listed below for your company, but bear in mind this may have changed. If it has changed, make a note in your log and then always call the correct number moving forward.

Also, note that claim processing sites may vary from where the policy is headquartered for premiums or other services. Some will be east coast, some central and some west coast time. To save on hold time, it is best to call early in their work morning and/or later in the week.

DO NOT call these numbers for policy quotes – these are for CLAIMS. If you need a quote, reach out…we will find an expert to help you get pricing. If you are still wrestling a claim, we’d be happy to visit with you about it. CLICK HERE for an appointment with a specialist, or send us a message HERE.

 

Company Name Claims Phone Number
Genworth 800-876-4582 – or – 800-921-9341
John Hancock 800-377-7311 – or – 800-233-1449
Mutual of Omaha 800-921-9334 – or – 877-894-2478
Transamerica 866-745-3544 – or – 800-338-0257
Unum 800-331-1538 – or – 888-909-9900
Met Life 888-565-3761
Prudential 888-669-3916 – or – 800-732-0416
Lincoln Benefit Life 888-503-8110 – or – 888-505-3979
Penn Treaty 800-222-3469 – or – 800-362-0700
Allianz 866-359-3476 – or – 800-950-5872
CNA 800-262-1037 – or – 800-437-8854
Conseco (Senior Health PA) 877-452-5824
Fortis (Time/Fortis) 800-233-1449
MedAmerica 800-544-0327 – or – 800-724-1582
Physician’s Mutual 888-932-7642 – or – 800-228-9100
Mass Mutual 888-505-8952 – or – 800-568-9916
Kanawha 800-260-2162
AIG 888-316-2672 – or – 800-710-9876
CUNA Mutual 866-245-7133
State Life 800-428-2316 – or – 800-366-5463
RiverSource 855-381-5728
Blue Cross Blue Shield of Florida 866-787-2089
United Security Assurance (PA) 800-872-3044
Bankers Life & Casualty 800-621-3724
LifeSecure Insurance Co. 888-575-8246
New York Life 800-224-4582
Northwestern Mutual 800-748-9493
State Farm 866-855-1212
Thrivent Financial 800-732-2727 – or – 888-422-5737
Knights of Columbus 800-214-9825
American Progressive 800-595-7908
Travelers 877-582-7767
Contact Mrs. LTC

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